It's good to know that customers can be incredibly dense no matter where they reside. I wandered across this blog post from London..For those of you in customer service--Enjoy!
Customer: Could you recommend a book for my grandson? He's two.
Me: Sure, what about this book - 'I Really Want to Eat a Child' by Sylviane Donnio? It's about a little crocodile who really wants to eat a child, but his parents try and make him eat bananas instead.
Customer: That sounds very violent.
Me: No, no, it's amusing; the kids love it.
Customer: I don't think it's a very good message to send to him.
Me: It won't make him a cannibal, I promise.
Customer: I think something with flowers would be better.
Check out the rest of her blog too...it's pretty hilarious...